GETTING TO AND FROM FAN EXPO BOSTON
FAN EXPO Boston 2018 is taking place at the Boston Convention & Exhibition Center.
415 Summer Street
Boston, MA 02210
Click here for directions, maps and parking information.
NEED ADDITIONAL TICKETS?
Click here to purchase additional tickets online to avoid Box Office lines!
Deluxe, Family, Single Day and Child Passes will also be available for purchase at the event while supplies last. Passes can be purchased at the Box Office located in the Ticketing Hall - Level 0 East, Hall B1.
Note: Saturday Family Passes are sold out.
WHERE DO I GO WHEN I GET TO THE BOSTON CONVENTION & EXHIBITION CENTER?
IF YOU NEED TO PICK UP YOUR BADGE AND WRISTBAND:
If you need to pick up your badge and wristband, you may do so during any of the following times:
Thursday 11:00am - 8:00pm Lobby - LEVEL 0 East
Friday 12:00pm - 8:00pm Premium Counter, Ticketing Hall - LEVEL 0 East, Hall B1
Saturday 9:00am - 6:00pm Premium Counter, Ticketing Hall - LEVEL 0 East, Hall B1
Sunday 9:00am - 3:00pm Premium Counter, Ticketing Hall - LEVEL 0 East, Hall B1
Please have your e-ticket ready to present when picking up your badge and wristband. You may print our e-ticket or show it on your mobile device.
Attendees who have redeemed their badge and wristband can proceed directly to the Priority Entrance outside Hall C. Please have your wristband on and badge ready to show for faster entry.
*You may pick up your badge and wristband any time during the hours posted above.
IF YOU CHOSE THE SHIPPING OPTION:
If you have purchased shipping and received your badge and wristband, you can proceed directly to the designated Priority Entrance outside Hall C (click here to see a map). If you did not receive your badge and wristband in the mail, please contact us prior to the show at firstname.lastname@example.org or visit us at the Customer Service Desk in FAN EXPO HQ outside the Ticketing Hall – Level 0 East.
Customer Service Desk hours:
Friday 12:00PM – 9:00PM
Saturday 9:00AM – 7:00PM
Sunday 9:00AM – 5:00PM
LOST YOUR E-TICKET?
Click here to have your e-ticket(s) re-sent.
Wristbands are to be worn visibly for the duration of your visit to FAN EXPO Boston. If you are coming for multiple days, you must keep your wristband intact over those days. If you are cosplaying, consider how your wristband will be worn with gloves, morph costumes, or other pieces.
For any questions or special concerns about wearing a wristband, visit our Customer Service Desk in FAN EXPO HQ located outside of the Ticketing Hall – Level 0 East at the event. Lost or damaged wristbands will not be replaced by FAN EXPO Boston.
Click here for important information about how to fasten your wristbands.
JOIN US FOR A SPECIAL PREVIEW!
VIP, Premium & Deluxe Pass holders get early access to the Show Floor at 2:00PM on Friday for a Special Preview! VIP will be admitted first, followed by Premium and then Deluxe. Roam the Show Floor and get an exclusive experience before doors open to the general public at 4:00PM. To early access line will be staged from your Priority Entrance at Hall C.
PICK UP YOUR FAN EXPO BOSTON SWAG BAG
Your Premium bag full of FAN EXPO Boston collectibles can be picked up anytime at the Premium Counter in the Ticketing Hall with your badge. Your bag is guaranteed!
Please Note: All merchandise associated with your Premium Package must be picked up at FAN EXPO Boston. We cannot ship or make alternate arrangements to have them delivered to you.
FAN EXPO BOSTON SCHEDULE
The Official FAN EXPO Boston schedule is available at fanexpoboston.com and our FREE Mobile App which you can download here. We recommend downloading the app to receive the most up-to-date notifications throughout the weekend.
Here is a place to rest for all you great families! For parent(s) with kids under 12, the Family Zone is a quiet corner where you can relax and get away from the crowds for a bit with lots of activities for the kids.
Location: Room 052A
Family Zone hours:
Friday 5:00PM – 8:00PM
Saturday 11:00AM – 6:00PM
Sunday 11:00AM – 4:00PM
Note: This area is not a daycare service; all children must be accompanied by an adult at all times.
WHO NEEDS SLEEP? JOIN US FOR SPECIAL EVENTS & AFTER PARTIES
Click here for more information about our Back to the Future and Michael J. Fox Packages
Click here for more information about our After Parties
QUESTIONS ABOUT PANELS, AUTOGRAPHS OR PHOTO OPS?
Visit our FAQ page here.
BUY YOUR PHOTO OPS IN ADVANCE
Click here to purchase a Photo Op with your favorite guest before they sell out!
Visit the FAN EXPO Store, located just outside the Show Entrance on Level 0 East and on the Show Floor near Booth 1622, for a wide selection of official FAN EXPO Boston merchandise and exclusives. Don’t forget to use your 20% off coupon which you will find in your VIP Swag Bag.
Click here to view the FAN EXPO Boston exclusives.
HOLD ON TO YOUR BADGE FOR COMPLIMENTARY GENERAL ADMISSION AT FUTURE SHOWS
Don’t forget to check out our other FAN EXPO HQ shows throughout the year! With your FAN EXPO Boston Premium badge, you can receive free single day general admission (excluding Saturdays) to all future FAN EXPO HQ events until, but not including, FAN EXPO Boston 2019. You must present your Premium Badge at the Will Call Desk at the show you would like to attend to redeem this perk. To see a full list of our FAN EXPO HQ shows, click here.
The Accessibility Services Desk is located in FAN EXPO HQ just outside the Ticketing Hall – Level 0 East. Persons with disabilities are required to pay full admission, however, one attendant/caregiver will receive complimentary admission on a single-day basis when requested at the Accessibility Services Desk.
For the full FAN EXPO Accessibility Policy click here.
Wheelchair & Scooter Rentals
Wheelchairs are available on a first-come, first-served basis free-of-charge from the Boston Convention & Exhibition Center. Upon arrival at the Convention Center, attendees may notify on of BCEC’s Public Safety Officers of Guest Services Associates of their need for a wheelchair and they will do their best to accommodate them. Scooters are not available for rent at the Convention Center. If you require a wheelchair or scooter, we recommend acquiring one independently before the show.
FAN EXPO Boston does not provide complimentary wheelchairs or scooters.
SAFETY & SECURITY
The safety and security of our fans, exhibitors, guests and staff is our priority. Please plan ahead and note the following guidelines to help us deliver a safe and fun experience for everyone.
If you attend with any type of bag (backpack, purse, etc.), you will be asked to join a line for a bag check. If you are attending without a bag, your entry will be faster. Bag check is in effect every time you re-enter the building.
You will be screened with a metal detector at entry/re-entry points each time you enter the building.
Props & Costumes
Our Props Policy can be read in its entirety here, but the top-line info is:
- If it's not legal on the street, it's not legal at FAN EXPO Boston. Authorities will be on-site to deal with any illegal items.
- Metal props (guns, swords, etc.) and wooden props (baseball bats, 2x4's, etc.) are not allowed. Plastic props are typically allowed.
- Bows and slingshots are to be unstrung. Nerf guns and other foam bullet-type toys are not to be loaded.
- The final decision on whether a prop is permitted inside FAN EXPO Boston rests with Security. There are no refunds given if you are turned away for not adhering to our policy.
COSPLAY IS NOT CONSENT
If you would like to take a picture with/of another FAN EXPO Boston attendee, always ask first and respect that person's right to say no.
While at FAN EXPO Boston, please be respectful and kind to each other.
Click here to view our Harassment Policy.
Click here to see our FAQs or visit us at the Customer Service Desk in FAN EXPO HQ located just outside the Ticketing Hall – Level 0 East.
We look forward to seeing you there!
The FAN EXPO Boston Team